August - 2015

5 Tips for Providing First Class Customer Service Online


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Providing exceptional customer service can be the difference for any business from being just one of the pack to the market leader in their field. We all know what it feels like to be on the wrong end of poor customer service. The frustrating feeling you have followed by the personal promise to never spend any of your hard eared pennies there again. For businesses this is the dangerous situation, some unhappy customers may ask to speak with a manager, others may write a letter or email when they get home. Most however, will simply walk away and never come back, giving you no opportunity to try and resolve the issue. This is even more the case when it comes to online retailers as the personal touch bricks and mortar shops benefit from is missing. However all is not lost, there are plenty of ways that an online store can manage and increase customer satisfaction by excelling in customer support.


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Does Handwriting Have a Place in the Digital Age?


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Handwriting is a difficult skill to master that involves linguistic, cognitive and motor components all of which must be brought together to create an expression of language on a page. For some people it is an art form to be mastered, for others simply a functional tool. However you view it, handwriting is personal to the individual and everyone’s handwriting is different as proved by computer scientists at the University of Buffalo.


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7 Top Tips to Stay Friday Focused


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I am starting to write this post on Friday afternoon at 4:15pm. The 4th Test of the 2015 Ashes series is on the radio, plus we have the added distraction that from our office we can see the Trent Bridge floodlights and hear every cheer as the Australian wickets fall. If I’m honest my motivation for work is starting to ebb away as my mind turns towards the weekend and possibly the odd cheeky pint in my local.


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Recycled or Certified Paper which is Best?


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How much paper do you use in your office or at home? My guess is that despite your best efforts to cut down on how much you print you still get through more than you’d like. Many people feel guilty about using too much paper as it is produced from wood pulp and ultimately from trees. Which, as we all know, are being cut down at an alarming speed around the world.


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How to Start a Recycling Program in a Small Business


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The majority of large and established organisations will have had a recycling program set up for a number of years now. This will no doubt be a key element of their environmental policy and also may help them achieve the ISO14001 certification which is the recognised framework that covers environmental management systems. Many large companies will have a dedicated quality or facilities manager to look after this program whose job it is to make it a success.


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