Business Management

Finding the Right Office for your Business


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One of the most difficult decisions a business has to make is where to base itself. Office space comes in all shapes and sizes and finding a solution that is right for your business can be a real headache. Even when you find an office space that seems perfect for your company the location may not be right.


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5 Tips for Providing First Class Customer Service Online


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Providing exceptional customer service can be the difference for any business from being just one of the pack to the market leader in their field. We all know what it feels like to be on the wrong end of poor customer service. The frustrating feeling you have followed by the personal promise to never spend any of your hard eared pennies there again. For businesses this is the dangerous situation, some unhappy customers may ask to speak with a manager, others may write a letter or email when they get home. Most however, will simply walk away and never come back, giving you no opportunity to try and resolve the issue. This is even more the case when it comes to online retailers as the personal touch bricks and mortar shops benefit from is missing. However all is not lost, there are plenty of ways that an online store can manage and increase customer satisfaction by excelling in customer support.


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Changes to ISO 14001 - What SMEs Need to Know


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The ISO 14001 environmental management system which provides a framework for businesses to set up effective green strategy is undergoing changes that come into effect in September 2015. The updated system will be phased in gradually over a three year period lasting until September 2018. The changes are based around building environmental concerns into the heart of a company whilst also maximising business value.


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The Feel Good Factor and Successful Business


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Human beings have an innate need to be productive in one form or another; the vast majority of people want to spend a proportion of each day engaged in meaningful activity. The more a business can tap into this natural desire to be productive, the higher the chance it has of increasing work output and being generally successful.


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5 Tips for Using Social Media to Promote Your Business


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In recent years, social media has become a key marketing tool. Businesses who fail to realise this are at a serious competitive disadvantage, while those who embrace it, and use social media in the correct way, are more likely to flourish. So how can you ensure that your business is on the path to social media success?


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Why a website is vital for a small business


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Having a web presence is vital for every business but especially for a small business. Websites are not only essential for finding new customers but also keeping existing clients loyal to the brand. New customers will go straight to the internet when trying to find a business and they usually won’t look past the first few pages of results from a search engine, so it’s imperative that it’s a search friendly website.


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Five Ways for Small Businesses to Chase Debt


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Anyone who owns a small business knows that the first couple of years can generate a mixture of emotions even in the best of entrepreneurs. There is the initial euphoria of breaking away from a salaried position to being your own boss, coupled with the insecurity of wondering whether the idea that caused the business to exist will develop and grow as expected. And then there is the worry, with no salary coming in, whether there will be enough money to pay all the bills as well as be able to eat in those early days.


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The Benefits of Hiring an Apprentice for a Small Company


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Recent changes in government legislation have meant that more and more young people are turning to apprenticeships as a way to secure a permanent position in the workplace. There are around 22,000 apprenticeships advertised online today and they are available in a wide range of vocations. Apprentices have a lot to offer the workplace – just look to apprenticeship hiring in big corporations like IBM, PricewaterhouseCoopers and John Lewis as evidence – and it is worth knowing about the benefits of this scheme if you are an employer, especially with your own small company.


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How to handle office politics


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Whether you’re still working your way up the career ladder or you’re already at the top of your chosen field, handling office politics diplomatically and effectively is an important part of life.


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5 Ways to Welcome New Members of your Team


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After a lengthy recruitment and interview process, you’ve hired a qualified person you feel will make an excellent addition to your team. Now all that remains is to set the start date for their first day on the job. But, it’s important to make people feel welcome and create a positive experience with your company from Day 1.


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Busy Desk = Busy Mind


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It was a long held belief that a tidy desk meant a tidy mind and that desks buried under mounds of paper and files impacted on office efficiency. Recent research from from the University of Groningen however indicates the opposite, stating that being messy is a natural human behaviour and trying to enforce tidiness is a waste of time and money. Being tidy and organised is not everyone’s liking and forcing someone to be something they’re not can impact on their productivity and potentially cause stress.


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How To Start A Business: A Simple Guide


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Many people dream of starting their own business, but the reality can seem quite overwhelming. It’s important to start as you mean to go on when setting up a business, as a business with strong foundations will have the strongest chances of success.


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Smart Questions for Interviews


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When attempting to hire quality people, there are so many points to take into consideration. From posting the job announcement to finally calling candidates in for an interview, the entire process can be tiring. But don’t lose steam and settle for the first person who seems remotely qualified! You’ll want to make sure you ask the right questions to hire someone who will perform well and fit in to your company culture.


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PAT Testing - Does my Business Need It?


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In a typical office there are a number of electrical items used by employees every day, such as office printers, binding machines, plus a variety of laptops and computers, and according to the Electricity at Work Regulations (1989), all equipment that could cause injury needs to be safe to use.


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An Employers Guide to Office First Aid Responsibility


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Whether your business is big or small, you are responsible for ensuring your staff are kept safe at all times. The Health and Safety Executive (HSE) states that you must consider the layout of your workplace and make arrangements to mitigate risks. A number of rules exist and failure to adhere to them can lead to fines being handed down or, in worst case scenarios, your business being forced to close. For some small companies, the requirement is to merely have first aid kits on hand as well as a person appointed as first-aid officer. For larger firms, there can be stringent training and supervision requirements, particularly where heavy machinery is being used.


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How to Build an Online Brand


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Having an online presence is essential for any modern day brand or business, but building that takes time, patience, know-how and creativity.

Here’s how to build an online brand and connect with your target audience:


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Home Working - What to Consider


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In theory it sounds like paradise: starting and finishing work at a time that suits you, no bosses nagging at you ever second of the day, freedom to leave your workplace at any moment, no painful and repetitive commutes, and simply having the comfort of your own home to feel relaxed in. However, it can be hard to get things done with all the potential distractions that surround you, so you have to be sure to put in the right preparation before you get started.


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Casual Friday and Pre Week-end Activities


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Casual Friday is a great way to start to relax before the week-end. You can also incorporate a few fun activities (or at least something different) into the last day of the work week. It’s a good way to lighten things up and can also serve as a bit of an incentive for working with your company.


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Best Tips for Improving your Business Negotiation Skills


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Many business owners are savvy in almost every area, but when it comes to making a deal they take whatever offer is on the table without attempting to negotiate. Sometimes we just can’t be bothered to take the time to haggle or shop around, but in truth being a savvy negotiator can really save your business money.


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Waste reduction: Office recycling bins and more


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If you are a business owner or have your own office, it’s likely you are well-aware of the need to reduce costs where possible. While certain items require a larger expenditure and you need to present a polished professional image to all clients and associates, it’s important not to overspend on the day to day operation of your workspace.


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Selecting the Right Suppliers for your Business


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Selecting the right suppliers for your business is of utmost importance, and can even make the difference between business success and business failure. Start as you mean to go on with the best possible suppliers for your needs. Here’s what’s to look for:


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Why Record Telephone Calls?


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We are all used to telephone calls being recorded when you call up your bank, electricity and gas suppliers or any large organisation which operates a call centre environment. However, with call recording technology becoming more affordable you can now record phone calls in your home or office and store the recorded calls on your PC.


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